Refund and Returns Policy

We are not required to provide a refund or replacement if you change your mind.

However, if the goods are faulty, fail to be of acceptable quality, are unsafe, have a problem that would prevent someone from buying the item, doesn’t do what it is supposed to do, or is different from the sample shown, you will be entitled to have the goods replaced or we will provide a refund using your original payment method.

Our products have a one-year manufacturer warranty from the date of app set up.  To make a warranty claim, please call our customer service team on 1300 199 399 or contact us on customerservice@ivitality.com.au. 

Our customer service team will resolve most of the queries over the phone and if your repair or replacement is covered by the warranty, it will be repaired, or parts replaced at no cost.  If the repair or replacement is found not to be covered under the warranty, the repair or replacement and any associated delivery charges will be at your cost, subject to your statutory rights and remedies as a Consumer.

Refund Terms

When requesting a refund/exchange due to faulty product, please send an email outlining your issue to: customerservice@ivitality.com.au Where possible please include photos of the faulty product and order number/date details.

If required, we will request faulty product be returned to us. All goods returned or exchanged must be in original condition and accompanied with proof of purchase such as sales receipt / tax invoice.

All goods will be inspected on return, prior to warranting a refund or exchange.